FAQ

Once you’ve selected your résumé service and completed payment, you’ll receive an email with a secure upload link and clear instructions.

You can upload:

• Your current résumé (if you have one)
• LinkedIn profile URL
• Job advertisements or role descriptions you’re targeting
• Supporting documents (career notes, achievements, portfolio links)

No résumé? That’s okay — we’ll guide you through a structured questionnaire to gather what we need.

All completed résumés are delivered in two formats:

• Microsoft Word (.docx) — ATS-friendly and easy for future edits.
• PDF (.pdf) — ideal for printing, emailing, and uploading without layout shifts.

We can also provide a plain-text (.txt) version on request for specific portals.

Our standard turnaround is 3–5 business days after we receive your information. Need it sooner? Express options (e.g., 24–48 hours) are available at checkout.

Full payment is required upfront to book your slot. This lets us lock in your writer and designer and start on schedule. Payments are processed securely via Shopify Payments and/or PayPal.

Every résumé package includes up to 2 rounds of revisions within 7 days of your first draft. Extra edits beyond this can be added at a small fee.

We craft résumés in English, using Australian, UK, or international conventions based on your target market. We can adapt tone and phrasing for global applications.

Yes. We offer tailored Cover Letters, LinkedIn Profile optimisation, and Executive Bios/Personal Statements. Bundle options are available.

Absolutely. Every résumé is built with TBR–KISSS™ Clarity:

• No tables or graphics that break scanning software
• Strategic keyword placement aligned to job ads
• Clean fonts, smart hierarchy, and logical structure
• File formats that work across major ATS platforms

We don’t “hack the bots” — we build résumés that pass ATS and impress humans.

Yes. You can purchase additional editing services after the standard revision window — handy for new roles or updates. Returning clients are prioritised.

Yes. All files are uploaded and stored through encrypted, secure channels. Your information is kept confidential and never shared with third parties.

Yes — from executives and senior managers to mid-career professionals and graduates. We tailor tone, structure, and keywords to suit corporate, creative, technical, trades, and academic roles.

Yes. We can create targeted variations (e.g., Strategy vs Delivery; AU vs US market) either as part of your package or as an add-on, so you’re ready for multiple opportunities.